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STANDARD TERMS AND CONDITIONS OF SALE


  2. Effective Date: 31 July 2026
  3. Welcome to DOPASS COMPANY LTD (DCL). These Terms and Conditions govern the sale of products through our website, physical stores, and other sales channels. By placing an order with DOPASS COMPANY LTD, you agree to be bound by these terms.

  5. 1. About Us
  6. DOPASS COMPANY LTD ("DCL", "we", "our", or "us") is a Nigerian retail and distribution company engaged in the sale of beverages, groceries, household items, and other consumer products through our stores and online platform.

  7. 2. Orders

    • All orders are subject to product availability and acceptance by DCL.
    • We reserve the right to refuse, cancel, or limit any order for reasons including pricing errors, suspected fraud, stock shortages, or violation of these Terms.
    • Once an order has been confirmed, customers may request modifications before dispatch. Changes after dispatch may not be possible.

    8. 3. Pricing

    • All prices are displayed in Nigerian Naira (₦).
    • Prices include applicable taxes unless otherwise stated.
    • Prices may change without prior notice; however, confirmed orders will be charged at the price applicable at the time the order was placed.

    9. 4. Payment

    We accept payment through the payment methods available on our website and approved by DCL.

    Orders requiring advance payment will only be processed after payment has been successfully confirmed.

    For approved business customers or account holders, payment terms shall be as stated on the invoice or quotation.

    Late payments may attract additional charges where permitted by applicable law.

    5. Delivery

    • Delivery timelines provided are estimates and may vary due to logistics, weather, public holidays, or circumstances beyond our control.
    • Risk in the goods passes to the customer upon successful delivery.
    • Customers are responsible for ensuring that the delivery address and contact details provided are accurate.

    10. DCL shall not be liable for delays resulting from incorrect customer information or circumstances beyond our reasonable control.

    6. Click & Collect

    Where available, customers may choose to collect their orders from a designated DCL outlet.

    Customers may be required to present proof of purchase and valid identification before collection.

    7. Product Availability

    While we strive to maintain accurate stock information, products may occasionally become unavailable after an order is placed.

    Where this occurs, DCL may:

    • offer a suitable replacement,
    • partially fulfil the order, or
    • issue a refund for unavailable items.

    11. 8. Returns and Refunds

    Customers should inspect products immediately upon delivery or collection.

    Returns may be accepted where:

    • the wrong product was supplied;
    • the product is damaged upon delivery;
    • the product is defective.

    12. Returns must be reported within 48 hours of receipt.

    Products will not be accepted for return where they:

    • have been opened or used;
    • were damaged after delivery due to customer handling;
    • are perishable items unless proven defective.

    13. Approved refunds will be processed using the original payment method where applicable.

    9. Product Information

    DCL makes every effort to ensure that product descriptions, images, prices, and specifications are accurate.

    However, product packaging, colours, and appearance may differ slightly from the images displayed on the website.

    10. Customer Responsibilities

    Customers agree to:

    • provide accurate personal and delivery information;
    • keep account credentials secure;
    • use the website lawfully;
    • refrain from fraudulent transactions or misuse of the platform.

    14. 11. Limitation of Liability

    To the fullest extent permitted under Nigerian law, DOPASS COMPANY LTD shall not be liable for indirect, incidental, special, or consequential damages arising from the purchase or use of products sold through our platform.

    Our total liability shall not exceed the amount paid for the affected order.

    12. Force Majeure

    DCL shall not be liable for failure or delay in performing its obligations where such delay results from events beyond its reasonable control, including but not limited to:

    • natural disasters,
    • strikes,
    • government actions,
    • transport disruptions,
    • internet outages,
    • pandemics,
    • civil unrest.

    15. 13. Privacy

    Customer information is collected and processed in accordance with our Privacy Policy and applicable Nigerian data protection laws.

    14. Intellectual Property

    All content on this website, including logos, trademarks, graphics, photographs, product descriptions, and software, remains the property of DOPASS COMPANY LTD unless otherwise stated.

    No content may be copied or reproduced without written permission.

    15. Changes to These Terms

    DCL reserves the right to amend these Terms and Conditions at any time.

    Updated versions become effective immediately upon publication on our website.

    16. Governing Law

    These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

    Any dispute arising from these Terms shall be subject to the jurisdiction of the competent courts of Nigeria.

    17. Contact Us

    DOPASS COMPANY LTD

    Customer Support

    Phone: +234 813 229 3161

    Website: https://dopasscompany.com

    Email: dopasscompany@gmail.com

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